IT Strategy & Business Process Design

• Does your IT environment need some adjustment to make it more efficient, effective or secure?
• Does your IT environment need re-design?
• Do you have a list of IT issues that need to be addressed but not sure where to start?

Ask Semmens & Co. for an IT Strategy.

We specialize in understanding your business - how IT is used to deliver your product and services and manage your business.  We then take this data and develop a map where you are today compared to where you need to be: from infrastructure to applications, to security and integration.  We will also assess your business processes to ensure that the plan fits the way you do business.

From minor enhancements to complex business process change initiatives, Semmens & Co. can help you achieve your goals by helping you devise a plan for delivering successful IT improvements.

Our mission is to:

• Streamline your business processes to ensure your customers have the best possible experience
• Give you access to the most innovative technology that meets your business needs
• Align your processes with your business systems
• Integrate your business systems to ensure your systems are seamless
• Ensure your staff understand what they need to do when, to service your customer base

How do we do this?

• Assess your IT environment using our Technology and Innovation Framework
• Provide you with an IT Roadmap, to understand how your environment needs to grow over time
• Provide you with an IT Strategy for improvement
• Provide you with a Program or Project Plan for implementation

Business Process Design

Business process engineering ensures your internal processes and systems work together, to make the customer experience the best it can be.

 As business owners we are all guilty of this.  When starting our businesses, we create processes that are built for one.  You need to get from point A to B as quickly as possible and use the cheapest, most dependable SaaS tools available to you (or Excel!).

Your business grows and you employee more people.  And as every new starter joins, you train them on how you use to do things.  You pull out old-faithful ABC Spreadsheet or open-up the whiz bang software tool you’ve been using for a few years now and show them how things get done.

One day you receive a call from a frustrated customer.  They may have purchased a product which is faulty or doesn’t meet their needs.  They have tried the customer service team/cant get a response from the sales team/called multiple times/waited for a call back/waited for a refund/waited for the product to arrive/waited for a replacement…. You consult with the team and discover that yes, they are using the same process you build oh-so-many-years-ago but over time it has morphed and changed to something that no longer makes any sense and it now impacting the customer experience.

You are not alone.  This happens to many businesses.

Your processes may not have scaled with the growth of your business and are now having a negative impact on the customer experience.  Semmens & Co. can help. 

The aim of the game is to engineer processes that meet the needs of both your customers and your business, later aligning the process with your systems.   This needs to be carefully engineered to ensure that you are meeting all of your absolute needs - and steering clear of those minor ‘needs’ that simply add no value.

Business Process Engineering and Re-Engineering:

• Business process assessment
• Business analysis
• Business process design (engineering and re-engineering)

Project and Program Delivery

IT implementation is not rocket science.  And for the most part, the methods are tried and tested.  But our point of difference is the battle scars we carry.  We understand what's important in project delivery and how to do it well.

Delivery is aim of the game.

We offer the following services:

• IT systems implementation (project and program delivery) for infrastructure and applications
• Roll-Out and Training
• Change management
• Project or Program Management - Managed Services
• Portfolio Management Office - Design and Stand-Up
• Continuous Improvement or Governance

Is your program already underway but deviating off course?

Is your business lacking appropriate processes and method to get projects completed?

Do you have appropriate visibility of the issues?

Semmens & Co. has the experience to help you regain control.  We will assess your projects, processes and methods.  We will evaluate your delivery processes, resource allocation, team dynamics, contractual obligations and the risks, issues and inter-dependencies to identify the true problem areas. We will then provide you with a project or program health assessment, with clear recommendations on how to get your projects back on track.

We can be engaged to perform the following services:

• Project and program health assessments
• Methodology assessments
• Project and IT Risk Assessments